General Terms and Conditions 2025
Article 1. Applicability
1.1 These general terms and conditions apply to all offers, quotations and agreements between TWINDO Sportvoedingsadvies, located in Nieuwerkerk aan den IJssel, Chamber of Commerce number 95241647 (hereinafter: “TWINDO Sports Nutrition”) and the client (hereinafter: “client”).
1.2 Deviations from these terms are only valid if agreed in writing.
1.3 Any general terms and conditions of the client are expressly rejected.
Article 2. Service Provisions
2.1 TWINDO Sports Nutrition offers the following services:
- Sports nutrition intake interview
- Bespoke sports nutrition advice
- Support in the form of coaching for implementing nutrition plans and assistance with questions
- Coaching focused on sports performance and health
- Support with reaching nutrition and sports goals
- Motivation and follow-up throughout the entire process
- Lectures, presentations and workshops on sports nutrition
- Web design for sports clubs and independent sports entrepreneurs
2.2 All advice is based on the information provided by the client and generally recognised nutritional guidelines.
2.3 TWINDO Sports Nutrition reserves the right to refuse commissions without stating any reason.
Article 3. Conclusion of contract
3.1 An agreement is concluded as soon as the client agrees to the quotation from TWINDO Sports Nutrition by email.
3.2 TWINDO Sports Nutrition will send an order confirmation after acceptance to confirm the order.
3.3 Verbal agreements are only binding after written confirmation by e-mail.
3.4 The client is obliged to provide complete and accurate information.
3.5 Upon acceptance of the quotation, a payment obligation is created for the client, subject to the right of withdrawal as described in Article 10.
Article 4. Prices and payment
4.1 All prices are exempt from VAT in accordance with the Small Business Scheme (KOR).
4.2a Payment can be made in two ways:
- Via a secure payment link included in the invoice
- By bank transfer to the IBAN number stated on the invoice
4.2b The payment link offers the following payment methods: iDEAL | Wero (Netherlands), Bancontact (Belgium), Credit/Debit Card, Apple Pay and Google Pay. Online payments are processed by Mollie B.V., an authorised Payment Service Provider.
4.2c TWINDO Sport Nutrition does not have access to payment details for online payments. For bank transfers, standard bank details are visible as with any regular transfer.
4.3 Sports nutrition consultation trajectories, coaching packages and presentations will be invoiced immediately after acceptance of the quote. Individual coaching sessions will be invoiced monthly in arrears.
4.4 Payment must be made within 14 days of the invoice date.
4.5 In case of late payment, the client shall be in default by operation of law without notice of default being required.
4.6 After the payment deadline has passed, TWINDO Sportvoedingsadvies is entitled to send a payment reminder. If no payment has been received within 7 days of sending the payment reminder, TWINDO Sportvoedingsadvies will send a formal reminder in which:
a) Statutory interest will be charged from the due date;
b) The statutory out-of-court collection costs will be charged in accordance with the Decree on compensation for out-of-court collection costs;
c) A payment term of 7 days is set, after which the matter will be handed over to a debt collection agency or bailiff, with all resulting costs to be borne by the client.
Article 5. Provision of Services
5.1 TWINDO Sports Nutrition will carry out the services to the best of its ability, in accordance with the agreed schedule.
5.2 Agreements not kept by the client may lead to delays in the advisory process.
5.3 TWINDO Sports Nutrition is entitled to suspend performance in the event of non-payment of outstanding invoices.
Article 6. Sports Nutrition Advice
6.1 TWINDO Sports Nutrition Advice offers sports nutrition advice in the following form: A complete advice process consisting of initial interview, nutritional history, personal advice report and advice meeting
6.2 The full advisory process includes:
- Kick-off meeting in which the client's current situation, areas for improvement and needs are identified, and all steps in the process are discussed
- A week's tracking of diet, drinking, training, and wellbeing by the client
- Analysis of the weekly log by TWINDO Sports Nutrition
- A personal advisory report (approximately 15 pages)
- A consultation meeting (60 minutes) to go through the report
6.3 For best advice on the full course, the client keeps track of what he eats, drinks, exercises and how he feels for one week.
6.4 The personal advice report will be delivered after the advice meeting and full payment of the course.
6.5 All interviews (initial interview and advisory meeting) will take place online according to mutually agreed schedule.
6.7 The entire consultancy process shall be considered completed upon delivery of the consultancy report.
Article 7. Coaching and Support
7.1 Coaching and support consist of guidance in implementing and maintaining dietary advice, as well as help with questions. Support is provided free of charge.
7.2 TWINDO Sports Nutrition offers motivation, practical tips and plan adjustments where necessary.
7.3 The frequency and format of coaching will be tailored to individual needs on a per-client basis.
7.4 Support can be provided through various channels such as telephone, email, app, or video call.
7.5 The client is responsible for active participation in the coaching process.
Article 8. Presentations and workshops
8.1 TWINDO Sports Nutrition provides lectures, presentations and workshops on sports nutrition, both online and on-site.
8.2 The content will be tailored to the client's specific wishes.
8.3 The client shall ensure a suitable location and any necessary technical facilities for on-site activities.
8.4 The presentation material remains the property of TWINDO Sports Nutrition.
8.5 Workshops – Minimum and maximum number of participants
a) Minimum number of participants:
Workshops require a minimum of 6 participants. If there are fewer than 6 registrations 7 days before the workshop date, TWINDO Sports Nutrition reserves the right to postpone the workshop to another date in consultation with the client.
b) Maximum number of participants:
The maximum number of participants is 10 people to ensure the quality and interactivity of the workshop. Registrations will be processed on a first-come, first-served basis. If the maximum is exceeded, the participant will be placed on a waiting list or referred to a subsequent workshop.
c) Client's responsibility:
The client (club/organisation) is responsible for collecting and communicating registrations to participants.
8.6 Travel costs and travel time
Travel expenses:
Costs for travel to presentations and in-person workshops are calculated at €0.23 per kilometre (return) from Nieuwerkerk aan den IJssel. The number of kilometres will be determined using Google Maps (shortest route).
b) Travel time:
- Up to 45 minutes travel time one way: no compensation
- For travel times exceeding 45 minutes one-way: €12.50 per quarter of an hour (pro rata) for the additional travel time
- Travel time is determined according to Google Maps (fastest route, single journey)
- Travel time allowance applies to return journeys.
c) Offers:
Travel and time costs will be included in the quote beforehand. These costs will be billed as separate items on the invoice.
Article 9. Web Design
9.1 TWINDO Sports Nutrition Advice offers web design services to self-employed professionals in the sports sector and sports clubs. These services are provided under the name Robert Gebhardt Web Design.
9.2 For these web design services, the general terms and conditions of Robert Gebhardt Webdesign apply. These can be viewed at robertgebhardt.nl/terms-and-conditions.
Article 10. Appointments and cancellation
10.1 Appointments must be kept in a timely manner.
10.2 Cancellations must be made via email and are valid from the moment of receipt by TWINDO Sports Nutrition. Rescheduling appointments will always be done through mutual consultation.
10.3 Cancellation of consultations (full sports nutrition advice course) and coaching sessions must be made at least 24 hours in advance. No cancellation policy applies to support.
10.4 For cancellation conditions of presentations and workshops, please refer to Articles 10.7 and 10.8.
Article 11. Cancellation, refund and right of withdrawal
11.1 Consumer's right of withdrawal (distance selling law): Under the Distance Selling Act, consumers have a 14-day cooling-off period after the conclusion of the agreement. Within this period, the consumer may cancel the agreement without stating any reason. Upon cancellation, the consumer is entitled to a refund of amounts paid, reduced by the costs for services already rendered if the consumer has agreed to the immediate commencement of the service (see 10.2). Cancellation must be done in writing (by email). Upon cancellation, refunds will be processed within 14 days of receipt of the cancellation declaration.
11.2 Direct start of services: By default, the consumer agrees to the immediate commencement of services upon acceptance of the quote or booking an initial consultation. Upon acceptance, the consumer can indicate they wish to make use of the full 14-day cooling-off period without any work commencing. In that case, services will begin after this period has ended. If the consumer withdraws within 14 days of immediate commencement, they will only be charged for work already performed.
11.3 Sports nutrition advice (full programme): No charges will be applied for cancellation prior to written acceptance of the quote. Following acceptance of the quote, no refund will be issued, except for withdrawal within 14 days in accordance with Articles 10.1 and 10.2. No refund will be issued for termination due to information intentionally withheld or provided incorrectly by the client.
11.4 Coaching Packages No charges will be applied for cancellation prior to written acceptance of the quote. Following acceptance of the quote, no refund will be issued, except for withdrawal within 14 days in accordance with Articles 10.1 and 10.2. No refund will be issued for termination due to information intentionally withheld or provided incorrectly by the client.
11.5 Ad-hoc coaching sessions No charges will be incurred for cancellations made more than 24 hours in advance. For cancellations made within 24 hours or in case of a no-show, the full cost will be charged. Support is free of charge and refunds do not apply.
11.6 Presentations No charges will be incurred for cancellations made before acceptance of the quote. After acceptance of the quote, no refunds will be issued, except for withdrawal within 14 days in accordance with clauses 10.1 and 10.2.
11.7 Workshops – Cancellation by client:
In case of cancellation of a workshop by the client (club/organisation), the following conditions apply:
- More than 14 days before workshop: free cancellation, full refund
- 7–14 days before the workshop: 50% of the workshop fee is payable
- Less than 7 days before the workshop: 100% of the workshop fee is payable
The statutory right of withdrawal for consumers as described in Articles 10.1 and 10.2 remains in full force.
11.8 Business clients: For business customers (non-consumers), the right of withdrawal does not apply. For them, the cancellation policy as described in the preceding points applies directly.
Article 12. Client Responsibilities
The client is obliged to:
- To provide complete and accurate information on health, medication use, allergies, and any medical conditions that may require dietary therapy.
- To follow the nutrition advice and coaching as discussed
- To actively participate in the coaching process and communicate openly about challenges
- Report changes in health status immediately
- Consult a doctor if you are unsure about any medical aspects.
12.2 The client remains solely responsible at all times for their own health and for following advice.
Article 13. Limitations and medical disclaimer
13.1 TWINDO Sports Nutrition provides sports nutrition advice and coaching; this is not medical treatment or therapy.
13.2 In case of medical complaints, conditions or medication use, it is recommended to consult a doctor first.
13.3 TWINDO Sports Nutrition cannot guarantee that objectives will be achieved, as this also depends on the client's cooperation, discipline, and individual circumstances.
13.4 Results may vary from person to person and depend on many factors beyond the influence of TWINDO Sports Nutrition.
13.5 TWINDO Sports Nutrition does not provide nutritional advice for medical conditions. For medical conditions requiring diet therapy, referral to a registered dietitian is recommended.
Article 14. Intellectual property
14.1 The personalised advice report, which is drawn up specifically for the client, shall become the property of the client upon full payment.
14.2 The underlying methodologies, templates, coaching materials, and working methods of TWINDO Sports Nutrition remain the property of TWINDO Sports Nutrition.
14.3 The client may use the advice report for their own purposes, but not for commercial exploitation or reproduction of the content for commercial purposes.
14.4 The client is not entitled to transfer the methods and working practices of TWINDO Sport Nutrition to third parties or to use them for their own commercial activities.
Article 15. Confidentiality and privacy
15.1 TWINDO Sports Nutrition handles all client data confidentially in accordance with data protection legislation (GDPR).
15.2 Data will only be used for the purpose for which it was collected.
15.3 For the full privacy statement, please refer to the privacy policy on our website.
Article 16. Liability
16.1 TWINDO Sports Nutrition is not liable for direct or indirect damage resulting from following the advice or coaching provided.
16.2 TWINDO Sports Nutrition's liability is limited to the amount paid out by the liability insurance.
16.3 In all cases, liability shall be limited to a maximum of the invoice amount for the relevant order.
16.4 TWINDO Sports Nutrition is not liable for damages resulting from the client's failure to provide essential information or providing it incorrectly.
Article 17. Termination of agreement
17.1 TWINDO Sports Nutrition may terminate the agreement with immediate effect in case of:
- Non-payment after notice of default
- The provision of incorrect information by the client
- The subsequent emergence of medical indications requiring dietary therapy
- Unwanted client behaviour
- Non-cooperation with the coaching and support process
17.2 Upon termination by TWINDO Sports Nutrition, the full payment obligation remains and no refund will be issued for pre-paid services, except for the statutory right of withdrawal as described in Article 10.
Article 18. Complaints
18.1 Complaints must be reported in writing within 14 days of them arising.
18.2 TWINDO Sports Nutrition will handle complaints as quickly as possible and respond within 30 days.
Article 19. Force Majeure
19.1 Force majeure applies in circumstances beyond the will and control of TWINDO Sports Nutrition which prevent the fulfilment of obligations, in whole or in part. This includes: illness, accident, death in direct circumstances, strikes, fire, power failure, failure of internet or telecommunication connections, government measures, and other external causes beyond the influence of TWINDO Sports Nutrition.
19.2 In case of force majeure, TWINDO Sports Nutrition is entitled to suspend the performance of the agreement or to dissolve the agreement in whole or in part, without being liable for any compensation.
19.3 If performance is temporarily impossible, TWINDO Sports Nutrition will inform the client as soon as possible and reschedule a new date in consultation for:
- Intake interviews and consultations
- Coaching sessions
- Presentations and workshops
19.4 In the event of permanent impossibility of performance due to prolonged force majeure (longer than 30 days), both TWINDO Sports Nutrition and the client have the right to dissolve the agreement. Amounts already paid will, in that case, be refunded pro rata for services not yet rendered.
Article 20. Governing law and disputes
20.1 This agreement shall be governed by and construed in accordance with Dutch law.
20.2 Disputes shall initially be submitted to the competent court in the district where TWINDO Sports Nutrition is established.
Article 21. Final provisions
21.1 Should a provision of these general terms and conditions prove to be void or voidable, the remaining provisions shall remain in full force and effect.
21.2 These general terms and conditions may be amended by TWINDO Sports Nutrition. Amendments will take effect 30 days after their publication.
Last updated: 30 May 2026